Returns & Exchanges
At Soldeli, we take pride in the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any products that do not meet our high standards upon arrival.
Inspect Your Delivery
Please examine your order immediately upon receipt to ensure all items are present and in perfect condition.
Document Any Issues
If you notice damage or quality concerns, take clear photographs of the product and its packaging within 24 hours of delivery.
Contact Our Team
Reach out to our customer service department at support@soldeli.com with your order number and the documentation of your concern.
Resolution and Refund
Our team will review your claim and, if approved, will issue a replacement or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing